Elvira Kusnierz returns to mmw3degrees
01st Aug 2019
mmw3degrees has announced another high-profile hire to expand their busy Customer Service team with the appointment of Elvira Kusnierz to the role of National Account Director.
Elvira will be looking after the relationship with some of the company’s top clients in the financial services and airline sectors, including Westpac, BT Financial Group, Amex and Velocity Frequent Flyer.
Listing her areas of expertise as being multichannel marketing and production execution to optimise efficiencies and ROI for clients, Elvira has over 20 years of experience in Direct and Digital Marketing,
Customer service focus
“My number one priority is customer service. I am passionate about ensuring that my team provides our clients with the best service and that we have the teamwork and internal support to make that happen,” Elvira told us.
“Over the years I have developed long-lasting relationships at a senior level throughout the industry. Clients know that they are in good hands when I am looking after their program of work.”
The ‘boomerang phenomenon’
This is not Elvira’s first time working at mmw3degrees. She is one of a number of former mmw3degrees team members who have left the company only to return again.
“Originally I joined mmw because I was impressed with the calibre of clients and the high-level projects they were running within the direct mail space at that time, in early 2000.”
“When this role opened up, it was the company culture that drew me back. There are a lot of long-term employees here, as well as many who have returned, having checked the grass on the other side and missed the unique culture here. We call them ‘boomerangs’. I also missed the type of work, my clients and being busy all the time.”
“For me, the friendly, collaborative culture and working with the help of supportive colleagues are the most important aspects of working here. We have a strong sense that we are all working together towards the same goals.
We are all working together towards the same goals.
“Flexibility is also very important to me and mmw3degrees has the best flexibility that I have seen in any workplace. Also, there are a high number of women in management roles at mmw3degrees, which I love to see.”
“No two days are the same here. I love that I am not in front of a computer from nine to five. I am constantly out and about, working with different clients.”
When Elvira is not looking after our clients, she loves being outdoors with her three active boys,
“You will find me either by a soccer pitch cheering on one of my sons, riding a bike around Narrabeen Lakes, kayaking at Clontarf or snorkelling and bodyboarding at any of our local Northern Beaches.”
Connect with Elvira