Meet the Team: Caroline Conway, Client Services Manager
11th Feb 2020
I am one of two Client Services Managers at mmw3degrees, overseeing a busy team of customer service specialists.
I provide support to the team making sure everything is running as smoothly as possible. I keep an eye on how we are collaborating with the rest of the business so that customer campaigns are executed as efficiently as possible. We are always looking for any improvements that we can make.to make jobs faster, more cost-effective and better for the end customer. Occasionally I will help out with work on the campaigns if we need an extra pair of hands.
One of our first laser programmers
I’ve been in this role since June 2019, twenty years after I first joined mmw3degrees, which was then known as Mail Marketing Works. I started here as a laser programmer, working on the first laser machines that the company owned.
My history in programming and experience across many of the machines on the mailing house floor means that I can help my team and, in turn, our clients, with a detailed understanding of how a job flows through the company, as well as the best way of approaching the various everyday situations that crop up.
I love that I get to come to work every day with my mates – Caroline Conway, mmw3degrees
I enjoy the relationships side of the role. I love that I get to come to work every day with my mates and I’ve been here such a long time that my work colleagues feel like family.
I enjoy helping my team get the right outcomes for our clients and being able to see jobs through from start to finish. I get a kick out of watching my team grow in experience and gain that kind of in-depth knowledge that mmw has built its reputation around. It’s especially rewarding when we get positive feedback from our clients and I can pass it on to the team.
I like the approach we have in this company. Everyone is very committed to our clients and their work but we also have fun.
Outside of work, family, friends and enjoying life are important to me. I live on the Central Coast and I love spending time at the beach and in the ocean. I also enjoy travel and exploring new places.