PHARMACEUTICAL DIVISION

mmw3degrees has been serving the pharmaceutical industry with specialised marketing programs for nearly 25 years.

We provide medical fulfilment and distribution services and we design and manage PFPs and PSPs. We help our clients bring their sales teams and customers closer together with segmentation, personalisation and automation, backed with the highest levels of data security available. We are also approved for multi-channel recall management.

With one single point of contact, we make our clients’ lives easier and help them improve customer experience and campaign metrics.

We are ISO 9001 accredited, giving our clients the confidence that we consistently deliver services to the highest quality standards.

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We help bring sales teams closer to your customers with segmentation, personalisation and automation.

Through segmenting your customer base you can develop personalised conversations by serving the right content to your customer at the right time in the sales process.

We can automate your product marketing, sales or service communications with personalised, dynamic content so that the messages from your sales team are always relevant and consistent with your marketing strategy, backed with the highest data security certification available.

Programs launched for our Pharmaceutical and Healthcare clients include:

• Patient support program lifecycle communications via email, direct mail, SMS and APP integration. Data sources are dropped directly within our or your marketing automation platform or via integration with your CRM.
• Welcome and onboarding programs.
• Event management programs: Email, DM and SMS event programs for doctors and specialists automatically manage event RSVPs and send reminders or email triggers based on no action or future event or education.
• Compliance / Regulatory Approval Communication: Pre-approved users can access an email platform, add message content and use pre-defined templates to send an email within minutes. We can build a pre-approved stakeholder approval workflow and a direct connection with a compliance/regulatory email list held in the platform or synced with your Salesforce CRM.

All of the above include rules for compliance and regulatory communication channel requirements or next best messaging, allowing you to automatically communicate via SMS, DM, APP or social instead of email when needed.

We provide specialist medical fulfilment and distribution services. You can speed up and simplify your pack and send sampling process with our web-based app. We help you capture requests for sampling, automate fulfilment and benefit from detailed, real-time reporting and analytics.

• NSW Health approved to manage medical sampling
• Bespoke sample packs
• Easy-to use web-based app
• Use data validation to ensure sampling is within business regulations.
• Secure, temperature-controlled storage safeguards the integrity of your product

We design, develop and manage:

• Product Familiarisation Programs (PFPs)
• Patient Support Programs (PSPs)

Our speciality is automation of PSP and PFP initiatives, ensuring seamless management of your entire program, with real-time, comprehensive reporting.

• We source all materials including premiums and promotional material.
• We offer multi-channel automated management of all communications.
• You can use our dashboard to review streamlined holistic reporting.

We understand the effort and stakeholder management required to conduct a multi-channel medical recall. We ensure the execution of your recall is managed by a single point of contact across all channels.

• Approved to manage medical recalls.
• You’ll receive the most competitive pricing on media placement.
• Multi-channel smart execution: fax, email, SMS, media, calls, mail and social media integration.
• Our response capture and management services streamline your processes.
• Recall mail pack stock on-hand for speed to the market.
• We can manage your follow-up outbound calls.

Healthcare is the sector most affected by data security breaches, according to OAIC quarterly reports. mmw3degrees is proud to be able to provide our customers with a standard of data security that few others can offer. We hold PCI DSS certification – the highest standard of data security in Australia, as used by banks and other major financial institutions.

We successfully participate in information security and risk audits each year and offer our clients the peace of mind that comes with knowing their customer data is secure. Read more about our data services here.